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Wednesday, November 28, 2007

Office Duties

...Or, How not to ask for help.

I spent the morning at a seminar on how to engage, retain, and develop your employees. It was a great session with lots of interesting ideas and a lot of no-shit ideas as well. In all, it just reinforced the idea that people don't leave jobs, they leave managers and environments.

So I left this seminar, having been filled w/ a nice breakfast and good information to return to my office. I hoofed it across the city and made my way back to the insecurity of my cube and the astonishing crap that is my work email.

There's an email from someone that I occasionally deal with; let me call her Heinous Cow. She wanted to know why the piece of equipment that she purchased to connect her phone to her computer so that she can record audio along with recording screenshots from a webinar didn't work. The emails went something like this:
  • "I have never had a problem with mine. Give [company name] technical support a call."
  • "Do you have the xyz350 model?"
  • "Yes, that's the one I have. It sounds like a configuration issue, though, so give tech. support a call" (Side note, I'm a business skills trainer..not technical support)
  • "Do you have it hooked to your headset or handset?"
  • "I've done both. Just hook it up as the instructions show."
  • "Can you send me a picture of how you have yours set up."
  • "I don't have a camera here, but tech support at [company name] a call."
  • "Doesn't your cellphone have a camera."

...is what I wanted to say, but instead I said "I think you need to call technical support."

F'ing retard! I decided to just leave it at that and do a little therapeutic pic message to myself. As in, this is what I would have liked to have sent her...

Some people just have no reason being at work.

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At 11/29/2007 3:04 PM, Blogger naechstehaltestelle's whiny, bitch-ass comment is...

I hate when people assume you know how to do everything with computers just because you're young.

At 11/29/2007 3:08 PM, Blogger Scott's whiny, bitch-ass comment is...

Young? Bless you, dear. I knew I loved you for a reason.

At 12/05/2007 5:46 PM, Blogger Try2Tri's whiny, bitch-ass comment is...

I didn't get to read your post yet, but saw your finger and burst into laughter!!

thanks for that. LOL and Fuck em All


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